Refund Policy

Effective Date: May 21, 2026

ONE INVESTMENT — Refund Policy

ONE INVESTMENT is committed to fair and transparent financial practices. This Refund Policy outlines the conditions under which refunds may be considered for investments, contributions, and transactions made through our platform.

1. Investment Refunds

Refund eligibility for investment contributions depends on the stage of the project at the time of the refund request. Early-stage contributions may qualify for partial or full refunds subject to administrative review and settlement processing.

2. Wallet Transactions

Transactions processed through the ONE INVESTMENT digital wallet are reviewed on a case-by-case basis. Duplicate payments, erroneous transfers, or system errors may be eligible for correction or refund after verification.

3. Non-Refundable Items

Certain fees, service charges, and finalized investment participations may not be eligible for refund once processed and confirmed. Users will be informed of non-refundable components prior to confirming transactions.

4. Refund Request Process

To submit a refund request, users must contact our support team with their account details, transaction reference, and reason for the refund. All requests are reviewed within 7–14 business days.

5. Refund Processing Time

Approved refunds are processed within 7 business days of approval. The time for funds to appear in your account may vary depending on your payment method and financial institution.

6. Financial Compliance Retention

Certain investment and financial records may be retained for up to 90 days after a refund request for legal, regulatory, and compliance purposes.

7. Changes to Refund Policy

ONE INVESTMENT may update this Refund Policy from time to time. Users are encouraged to review this page periodically for the latest terms.

8. Contact for Refund Requests